Comfort during a flight depends not only on the destination and departure time, but also on the seat you choose on board. The option to select a preferred seat in advance can make your journey more relaxed and comfortable, especially on longer flights or when traveling with family.
FlyArystan operates under a low-cost carrier model, allowing passengers to choose additional services based on their individual needs. The ticket price includes only the essential services required for travel, while seat selection, baggage, meals, and other optional services are available for an additional fee. This approach gives passengers the flexibility to customize their travel experience and pay only for the services they actually plan to use.
What Seat Options Are Available On Board?
FlyArystan passengers can select their preferred seat in advance based on their individual needs and travel preferences, whether they value extra legroom, quicker disembarkation after landing, or a window seat. The cost of seat selection varies depending on the seat category and its location within the aircraft.
Premium Seats
Rows: 1, 12, and 13
Seats in the first row and those located near the emergency exits offer extra legroom and enhanced comfort throughout the flight. These seats provide more space to stretch out, adjust your seating position more freely, and allow for quicker disembarkation after landing.
Front Seats
Rows: 2-4
These seats are ideal for passengers who want to disembark the aircraft quickly after arrival. They are also a convenient option for those traveling with children, offering easier access and added comfort during the flight.
Standard Front Seats
Rows: 5-9
These are standard seats located in the front section of the cabin, offering a more convenient position closer to the exit. They are a comfortable option for short and medium-haul flights.
Window Seats
Rows: 10-11, 14-30
Seats: A, F
These seats are ideal for passengers who enjoy the view during the flight and prefer a more private seating location. Window seats also provide extra comfort for resting or sleeping during the journey.
Aisle Seats
Rows: 10-11, 14-30
Seats: C, D
These seats provide easy access to the aisle, allowing greater freedom of movement during the flight. They are especially convenient on long-haul journeys.
Standard Rear Seats
Rows: 14–30
These are the most affordable seat selection option on board, located in the rear section of the aircraft.
Seats in rows 1-9, as well as emergency exit rows 12 and 13, are not divided into window, aisle, or middle seat categories. A single fixed price applies to the entire row for these seat types.
The cost of seat selection depends on the route, seat category, and time of purchase. Prices vary depending on the flight duration and destination, and may increase as the departure date approaches.
For example, on the Almaty – Shymkent route, a standard seat costs from 1 400 KZT when selected more than five days before departure and up to 2 300 KZT when purchased less than 24 hours before the flight. Seats with extra legroom are available from 2 200 KZT to 3 800 KZT, while premium comfort seats range from 6 300 KZT to 6 900 KZT. The earlier a passenger selects a seat, the more cost-effective the service becomes.
When can a seat be selected?
FlyArystan passengers can choose their seat at different stages of their journey:
– during ticket purchase;
– after completing the booking;
– during online check-in;
– at the airport before departure;
– on board the aircraft (for additional information, please contact the cabin crew).
How to purchase seat selection
Seat selection can be purchased through the following channels:
–the official FlyArystan website;
– the FlyArystan mobile app;
– the airline’s contact center;
– travel agencies;
– airport check-in counters.
However, the most cost-effective option is to select a seat at the time of booking your flight ticket.
Free Check-in and Automatic Seat Assignment
Online check-in with FlyArystan remains free of charge. Passengers who do not have specific seating preferences are automatically assigned a seat at no additional cost. If passengers wish to choose a specific seat, they can use the paid seat selection service.
If a passenger does not select a seat in advance, the system will automatically assign one during check-in. However, having a single booking does not guarantee that passengers will be seated together. If only one passenger has selected and paid for a specific seat, the remaining passengers will be automatically seated based on availability in the cabin.
How to select a seat after purchasing a ticket
In the mobile app:
My Booking → enter surname and booking number → bag, seat and other services → seat selection → payment.
Or:
Services → extras→ enter surname and booking number → bag, seat and other services → seat selection → payment.
On the airline website:
Manage my booking → enter surname and booking number → additional services → seat selection → payment.
Emergency exit seats: what is important to consider?
Emergency exit seats are located in rows 12 and 13. They are considered among the most comfortable due to increased legroom. However, in accordance with aviation safety regulations, these seats are not available to all passengers.
They cannot be occupied by:
– minors under 18 years old;
– pregnant women;
– passengers traveling with infants or children;
– passengers traveling with animals;
– passengers who may require assistance in an emergency situation;
– passengers who do not speak Kazakh, Russian, or English.
It is also important to consider the cabin layout: seats in rows 11 and 12 do not recline due to safety requirements. In addition, hand baggage cannot be placed in the overhead bins above the first row, as emergency safety equipment is stored there.
Where is the best place for passengers traveling with children?
Passengers traveling with young children are usually advised to choose seats in the front of the cabin. This area provides easier access to overhead storage, quicker assistance from cabin crew, and a more comfortable travel experience with a child.
For passengers planning to use an onboard bassinet, it is important to note that this service is available only upon airline confirmation and is offered exclusively in first-row seats. Therefore, it is recommended to book these seats in advance.
For families with older children, seats in the middle section of the aircraft may be more suitable, as this area is usually quieter.
When traveling as a family, with friends, or in a group, the airline recommends purchasing seats in advance to ensure passengers are seated together on board. If seats are not selected in advance, joint seating – even for passengers within the same booking – is not guaranteed.
Refund for Seat Selection Service
A refund for seat selection is possible in cases of aircraft change, flight cancellation, or delay, if the airline is unable to provide an equivalent seat.
In the event of a voluntary change of travel date, the seat selection service must be purchased again.
Regardless of the purpose of travel, selecting a seat in advance helps make the journey more comfortable and reduces stress during check-in and boarding. This is especially important for passengers traveling with family, children, or in groups, where comfort and seating together play a key role in the overall travel experience.
FlyArystan operates under a low-cost carrier model, allowing passengers to choose additional services based on their individual needs. The ticket price includes only the essential services required for travel, while seat selection, baggage, meals, and other optional services are available for an additional fee. This approach gives passengers the flexibility to customize their travel experience and pay only for the services they actually plan to use.
What Seat Options Are Available On Board?
FlyArystan passengers can select their preferred seat in advance based on their individual needs and travel preferences, whether they value extra legroom, quicker disembarkation after landing, or a window seat. The cost of seat selection varies depending on the seat category and its location within the aircraft.
Premium Seats
Rows: 1, 12, and 13
Seats in the first row and those located near the emergency exits offer extra legroom and enhanced comfort throughout the flight. These seats provide more space to stretch out, adjust your seating position more freely, and allow for quicker disembarkation after landing.
Front Seats
Rows: 2-4
These seats are ideal for passengers who want to disembark the aircraft quickly after arrival. They are also a convenient option for those traveling with children, offering easier access and added comfort during the flight.
Standard Front Seats
Rows: 5-9
These are standard seats located in the front section of the cabin, offering a more convenient position closer to the exit. They are a comfortable option for short and medium-haul flights.
Window Seats
Rows: 10-11, 14-30
Seats: A, F
These seats are ideal for passengers who enjoy the view during the flight and prefer a more private seating location. Window seats also provide extra comfort for resting or sleeping during the journey.
Aisle Seats
Rows: 10-11, 14-30
Seats: C, D
These seats provide easy access to the aisle, allowing greater freedom of movement during the flight. They are especially convenient on long-haul journeys.
Standard Rear Seats
Rows: 14–30
These are the most affordable seat selection option on board, located in the rear section of the aircraft.
Seats in rows 1-9, as well as emergency exit rows 12 and 13, are not divided into window, aisle, or middle seat categories. A single fixed price applies to the entire row for these seat types.
The cost of seat selection depends on the route, seat category, and time of purchase. Prices vary depending on the flight duration and destination, and may increase as the departure date approaches.
For example, on the Almaty – Shymkent route, a standard seat costs from 1 400 KZT when selected more than five days before departure and up to 2 300 KZT when purchased less than 24 hours before the flight. Seats with extra legroom are available from 2 200 KZT to 3 800 KZT, while premium comfort seats range from 6 300 KZT to 6 900 KZT. The earlier a passenger selects a seat, the more cost-effective the service becomes.
When can a seat be selected?
FlyArystan passengers can choose their seat at different stages of their journey:
– during ticket purchase;
– after completing the booking;
– during online check-in;
– at the airport before departure;
– on board the aircraft (for additional information, please contact the cabin crew).
How to purchase seat selection
Seat selection can be purchased through the following channels:
–the official FlyArystan website;
– the FlyArystan mobile app;
– the airline’s contact center;
– travel agencies;
– airport check-in counters.
However, the most cost-effective option is to select a seat at the time of booking your flight ticket.
Free Check-in and Automatic Seat Assignment
Online check-in with FlyArystan remains free of charge. Passengers who do not have specific seating preferences are automatically assigned a seat at no additional cost. If passengers wish to choose a specific seat, they can use the paid seat selection service.
If a passenger does not select a seat in advance, the system will automatically assign one during check-in. However, having a single booking does not guarantee that passengers will be seated together. If only one passenger has selected and paid for a specific seat, the remaining passengers will be automatically seated based on availability in the cabin.
How to select a seat after purchasing a ticket
In the mobile app:
My Booking → enter surname and booking number → bag, seat and other services → seat selection → payment.
Or:
Services → extras→ enter surname and booking number → bag, seat and other services → seat selection → payment.
On the airline website:
Manage my booking → enter surname and booking number → additional services → seat selection → payment.
Emergency exit seats: what is important to consider?
Emergency exit seats are located in rows 12 and 13. They are considered among the most comfortable due to increased legroom. However, in accordance with aviation safety regulations, these seats are not available to all passengers.
They cannot be occupied by:
– minors under 18 years old;
– pregnant women;
– passengers traveling with infants or children;
– passengers traveling with animals;
– passengers who may require assistance in an emergency situation;
– passengers who do not speak Kazakh, Russian, or English.
It is also important to consider the cabin layout: seats in rows 11 and 12 do not recline due to safety requirements. In addition, hand baggage cannot be placed in the overhead bins above the first row, as emergency safety equipment is stored there.
Where is the best place for passengers traveling with children?
Passengers traveling with young children are usually advised to choose seats in the front of the cabin. This area provides easier access to overhead storage, quicker assistance from cabin crew, and a more comfortable travel experience with a child.
For passengers planning to use an onboard bassinet, it is important to note that this service is available only upon airline confirmation and is offered exclusively in first-row seats. Therefore, it is recommended to book these seats in advance.
For families with older children, seats in the middle section of the aircraft may be more suitable, as this area is usually quieter.
When traveling as a family, with friends, or in a group, the airline recommends purchasing seats in advance to ensure passengers are seated together on board. If seats are not selected in advance, joint seating – even for passengers within the same booking – is not guaranteed.
Refund for Seat Selection Service
A refund for seat selection is possible in cases of aircraft change, flight cancellation, or delay, if the airline is unable to provide an equivalent seat.
In the event of a voluntary change of travel date, the seat selection service must be purchased again.
Regardless of the purpose of travel, selecting a seat in advance helps make the journey more comfortable and reduces stress during check-in and boarding. This is especially important for passengers traveling with family, children, or in groups, where comfort and seating together play a key role in the overall travel experience.