FlyArystan announces the launch of the iJan AI chatbot on the airline’s official website. The new digital assistant allows passengers to quickly access the necessary information about travel rules 24/7.
The iJan digital service is integrated with the airline’s booking system, allowing passengers to receive personalised information about their booking directly in the chat, without the need to contact the Contact Centre for standard enquiries.
In addition to general travel-related questions, the assistant provides access to specific booking data and allows passengers to independently obtain information about fare conditions and purchased services, as well as receive the necessary calculation before making a decision to change or cancel their booking.
The new iJan AI assistant allows passengers to:
·receive information about flight status, online check-in and airport check-in procedures;
·receive travel information, including carry-on and checked baggage requirements, as well as additional rules of the airline;
·receive information about their booking, including passenger, flight, fare and selected service package details;
·learn the conditions of the applicable fare, including rules for changes, cancellations, rebooking and refunds;
·calculate the cost of changing a booking based on the selected flight;
·calculate the refund amount for a specific booking;
·view the purchased additional services by passenger and flight segment.
When accessing a booking, iJan asks the passenger to confirm their identity before displaying the relevant information, providing an additional layer of data protection.
Passengers can ask questions in free-form and receive answers directly in the chat. If needed, the conversation can be seamlessly transferred to a Contact Centre agent.
At the current stage, iJan responds in Kazakh, Russian and English. At the same time, the chatbot is capable of understanding queries in different languages. The service’s language capabilities will be expanded in the future.
The launch of the AI chatbot is part of FlyArystan’s programme to develop digital service channels. The new service enables passengers to independently access the information they need and resolve routine enquiries, while allowing Contact Centre employees to provide more support to passengers with complex and non-standard requests.
FlyArystan will continue to develop digital solutions, expanding passengers’ opportunities to independently manage their journey at every stage of travel.
The iJan digital service is integrated with the airline’s booking system, allowing passengers to receive personalised information about their booking directly in the chat, without the need to contact the Contact Centre for standard enquiries.
In addition to general travel-related questions, the assistant provides access to specific booking data and allows passengers to independently obtain information about fare conditions and purchased services, as well as receive the necessary calculation before making a decision to change or cancel their booking.
The new iJan AI assistant allows passengers to:
·receive information about flight status, online check-in and airport check-in procedures;
·receive travel information, including carry-on and checked baggage requirements, as well as additional rules of the airline;
·receive information about their booking, including passenger, flight, fare and selected service package details;
·learn the conditions of the applicable fare, including rules for changes, cancellations, rebooking and refunds;
·calculate the cost of changing a booking based on the selected flight;
·calculate the refund amount for a specific booking;
·view the purchased additional services by passenger and flight segment.
When accessing a booking, iJan asks the passenger to confirm their identity before displaying the relevant information, providing an additional layer of data protection.
Passengers can ask questions in free-form and receive answers directly in the chat. If needed, the conversation can be seamlessly transferred to a Contact Centre agent.
At the current stage, iJan responds in Kazakh, Russian and English. At the same time, the chatbot is capable of understanding queries in different languages. The service’s language capabilities will be expanded in the future.
The launch of the AI chatbot is part of FlyArystan’s programme to develop digital service channels. The new service enables passengers to independently access the information they need and resolve routine enquiries, while allowing Contact Centre employees to provide more support to passengers with complex and non-standard requests.
FlyArystan will continue to develop digital solutions, expanding passengers’ opportunities to independently manage their journey at every stage of travel.