FlyArystan announces the launch of a new digital self-service system for passengers affected by flight delays and cancellations. The new service will allow passengers to independently select available options for their onward journey online, without the need to contact the Contact Centre.
Personal Notification of Flight Changes
In the event of a flight delay or cancellation within 72 hours before departure, passengers will receive a personalized notification via WhatsApp or the email address provided when booking the ticket.
The notification will include key information about the flight change, including the original and updated departure times.
All Available Options via One Link
Using the unique link provided via WhatsApp or email, passengers will be directed to a personalized web page. No registration or additional information is required.
The page will automatically display the options available to each passenger based on the specific flight, ticket, and nature of the change. Depending on the situation, passengers will be able to:
·“Accept the new departure time” – confirm the rescheduled flight;
·“Change to another time or date” – select an alternative flight;
·“Request a refund” – if permitted under the airline’s rules.
This personalized service is available to all FlyArystan passengers, regardless of the channel through which the ticket was purchased. However, only passengers who purchased their tickets on the official FlyArystan website or via the mobile application will be able to request a refund directly through the digital platform. Passengers who purchased tickets through travel agencies or online aggregators can request a refund through the original point of purchase.
Passengers should also note that, in the event of a flight delay of less than 5 hours, the airline’s rules do not provide for involuntary rebooking without penalties or a refund. In such cases, the only option available through the digital service will be “Accept the new departure time.”
Benefits for Passengers
With the new service, FlyArystan passengers will be able to independently review all available options and select the most suitable one without waiting for assistance from a Contact Centre agent.
All actions are completed online and take just a few seconds. This helps reduce the time required to resolve issues related to schedule changes, makes the process more transparent, and gives passengers greater control over managing their journey.
FlyArystan sends notifications to all passengers; however, to receive timely information about flight changes, it is important to provide accurate and up-to-date contact details when booking. Passengers are advised to provide the mobile phone number of the person who will actually be travelling. Notifications may not be delivered if an incorrect phone number or email address has been provided, or if the passenger has previously blocked the sender or marked FlyArystan emails as spam.
For more information about how the digital platform works and its features, please visit the following link to explore the service: https://flyarystan.com/en/promo/irop
FlyArystan will continue to develop its digital services and introduce innovative solutions that enable passengers to manage their journeys more quickly, conveniently, and independently.
Personal Notification of Flight Changes
In the event of a flight delay or cancellation within 72 hours before departure, passengers will receive a personalized notification via WhatsApp or the email address provided when booking the ticket.
The notification will include key information about the flight change, including the original and updated departure times.
All Available Options via One Link
Using the unique link provided via WhatsApp or email, passengers will be directed to a personalized web page. No registration or additional information is required.
The page will automatically display the options available to each passenger based on the specific flight, ticket, and nature of the change. Depending on the situation, passengers will be able to:
·“Accept the new departure time” – confirm the rescheduled flight;
·“Change to another time or date” – select an alternative flight;
·“Request a refund” – if permitted under the airline’s rules.
This personalized service is available to all FlyArystan passengers, regardless of the channel through which the ticket was purchased. However, only passengers who purchased their tickets on the official FlyArystan website or via the mobile application will be able to request a refund directly through the digital platform. Passengers who purchased tickets through travel agencies or online aggregators can request a refund through the original point of purchase.
Passengers should also note that, in the event of a flight delay of less than 5 hours, the airline’s rules do not provide for involuntary rebooking without penalties or a refund. In such cases, the only option available through the digital service will be “Accept the new departure time.”
Benefits for Passengers
With the new service, FlyArystan passengers will be able to independently review all available options and select the most suitable one without waiting for assistance from a Contact Centre agent.
All actions are completed online and take just a few seconds. This helps reduce the time required to resolve issues related to schedule changes, makes the process more transparent, and gives passengers greater control over managing their journey.
FlyArystan sends notifications to all passengers; however, to receive timely information about flight changes, it is important to provide accurate and up-to-date contact details when booking. Passengers are advised to provide the mobile phone number of the person who will actually be travelling. Notifications may not be delivered if an incorrect phone number or email address has been provided, or if the passenger has previously blocked the sender or marked FlyArystan emails as spam.
For more information about how the digital platform works and its features, please visit the following link to explore the service: https://flyarystan.com/en/promo/irop
FlyArystan will continue to develop its digital services and introduce innovative solutions that enable passengers to manage their journeys more quickly, conveniently, and independently.