Air travel is a high-responsibility environment where the safety of every passenger directly depends on strict compliance with rules. The airport, as a strategic facility, ensures the safety of thousands of people daily, which makes any disorderly conduct strictly unacceptable.
Disruptive passengers are those who violate safety and conduct rules, pose a threat to the lives and health of others, or cause damage to the airline or the airport.
The International Civil Aviation Organization (ICAO) classifies disruptive passengers into four levels:
Such actions pose a direct threat to the safety of passengers and crew, may result in forced landings, flight schedule disruptions, and significant financial losses for both the airline and the passenger. In Kazakhstan, these behaviors are considered offenses or crimes and entail serious legal consequences – ranging from administrative fines to criminal liability and imprisonment.
What measures does the airline take against disruptive passengers?
According to statistics, in the first six months of 2025, 170 cases of unruly passenger behavior were recorded on FlyArystan flights, including 14 incidents of false reports of explosives or other dangerous items. We remind you that any disruptive actions are not only a threat to flight safety but also a real risk of imprisonment.
Liability under the law of the Republic of Kazakhstan:
In accordance with the Law “On the Use of the Airspace of the Republic of Kazakhstan and Aviation Activities”, the air company also maintains a list of passengers whose air travel is restricted. Inclusion in this list is based on violations of onboard conduct rules that pose a threat to safety. Such passengers are held accountable under Kazakhstan’s legislation. The grounds for inclusion in this registry are set out in detail in the law.
Particular attention is also given to cases of laser interference with pilots. Such actions during a flight, especially during takeoff and landing, pose serious risks to the safety of passengers, crew, and the entire aircraft. A laser beam can temporarily blind or disorient the crew.
Under the current legislation of the Republic of Kazakhstan, the intentional blinding of a pilot using a laser device is classified as a criminal offense and may result in penalties of up to 10 years of imprisonment.
FlyArystan follows a zero-tolerance policy towards any form of aggression, violence, or violation of safety rules directed at its staff and passengers. The airline also urges passengers to comply with safety regulations and to show respect towards staff and fellow travelers.
Disruptive passengers are those who violate safety and conduct rules, pose a threat to the lives and health of others, or cause damage to the airline or the airport.
The International Civil Aviation Organization (ICAO) classifies disruptive passengers into four levels:
- Level 1 – non-compliance with conduct rules, including under the influence of alcohol or drugs, smoking onboard, verbal abuse;
- Level 2 – use of physical force, damage to property, or aggression towards staff or crew;
- Level 3 – actions posing a threat to life, including use of weapons;
- Level 4 – the most dangerous cases: entering the cockpit, causing grievous bodily harm, and other serious offenses.
Such actions pose a direct threat to the safety of passengers and crew, may result in forced landings, flight schedule disruptions, and significant financial losses for both the airline and the passenger. In Kazakhstan, these behaviors are considered offenses or crimes and entail serious legal consequences – ranging from administrative fines to criminal liability and imprisonment.
What measures does the airline take against disruptive passengers?
- At the airport, airline staff complete the necessary documentation and hand the passenger over to the airport police department.
- Onboard, the crew records the violations and, upon landing, transfers the passenger to the airport police department.
- If the passenger continues to pose a high risk to flight safety, the captain may decide to make an emergency landing.
- The airline has the right to initiate legal proceedings to protect the honor and dignity of its staff and to recover damages caused by the passenger.
According to statistics, in the first six months of 2025, 170 cases of unruly passenger behavior were recorded on FlyArystan flights, including 14 incidents of false reports of explosives or other dangerous items. We remind you that any disruptive actions are not only a threat to flight safety but also a real risk of imprisonment.
Liability under the law of the Republic of Kazakhstan:
- For hooliganism, disobedience to police officers, or smoking onboard – administrative liability applies, including fines and possible arrest.
- For false reports of threats (e.g., bombs or weapons) – criminal liability applies under Article 273 of the Criminal Code of the Republic of Kazakhstan. The maximum penalty is up to 5 years of imprisonment.
- For assault on the crew or threats to flight safety – liability arises under criminal law of the Republic of Kazakhstan, up to and including imprisonment.
In accordance with the Law “On the Use of the Airspace of the Republic of Kazakhstan and Aviation Activities”, the air company also maintains a list of passengers whose air travel is restricted. Inclusion in this list is based on violations of onboard conduct rules that pose a threat to safety. Such passengers are held accountable under Kazakhstan’s legislation. The grounds for inclusion in this registry are set out in detail in the law.
Particular attention is also given to cases of laser interference with pilots. Such actions during a flight, especially during takeoff and landing, pose serious risks to the safety of passengers, crew, and the entire aircraft. A laser beam can temporarily blind or disorient the crew.
Under the current legislation of the Republic of Kazakhstan, the intentional blinding of a pilot using a laser device is classified as a criminal offense and may result in penalties of up to 10 years of imprisonment.
FlyArystan follows a zero-tolerance policy towards any form of aggression, violence, or violation of safety rules directed at its staff and passengers. The airline also urges passengers to comply with safety regulations and to show respect towards staff and fellow travelers.