Kazakhstan’s low-cost airline FlyArystan always strives for open and constructive dialogue with its passengers and representatives of the media. For the convenience of passengers and the media, several official feedback channels have been created, each operating under unified standards that ensure transparency and timely responses to inquiries.
FlyArystan Contact Center
The contact center is the most efficient communication channel with the airline. Contact center agents provide round-the-clock consultations to passengers via live chat and WhatsApp messenger, helping them obtain information about flights, fares, baggage rules, schedule changes, ticket purchase questions, additional services, etc.
How to contact the contact center?
Airline’s Social Media Channels
FlyArystan is also active on social media, which are among the key channels for communication with passengers.
The airline’s official pages are maintained on:
Users can always leave comments or send messages via direct messaging. All messages and comments received through official accounts are logged and processed by specialists from 08:00 to 20:00.
Customer Relations Department
If an inquiry requires more detailed verification, the passenger may submit a written request through the feedback form on the airline’s website or mobile app. All inquiries are registered in a unified information system where they are assigned a unique number, ensuring transparency and tracking.
Important: When submitting a request, the passenger must provide the correct booking number (PNR) or the air ticket. If additional information or documents are required for verification, the airline will request them from the passenger. The review continues only after all necessary data is provided.
Each inquiry is classified by type:
The inquiry is then directed to the appropriate department for review and detailed processing. If necessary, customer relations specialists interact with other departments to obtain complete information and prepare an accurate response. All responses undergo an internal review by the quality control department to confirm the accuracy and completeness of the data before being sent to passengers.
The review period for written inquiries does not exceed 30 calendar days, as established by the current legislation of the Republic of Kazakhstan.
Press Office and Media Relations
For media representatives, a separate communication channel is available—the FlyArystan press office, which can be reached via the email address pr@flyarystan.com.
In accordance with the Law “On Mass Media,” the airline provides a response to a written or electronic media request within five working days from the date of receipt. However, in cases where the requested information requires coordination with other information holders (several authorities), the review period may be extended by no more than fifteen calendar days. At the same time, FlyArystan strives to provide responses promptly, maintaining a balance between speed and the quality of information.
FlyArystan systematically analyzes incoming passenger inquiries, identifies recurring themes, and implements service process improvements based on them. For example, based on this analysis, in 2025 the airline is implementing a number of initiatives aimed at increasing customer satisfaction:
FlyArystan is open to dialogue and values feedback from passengers and media representatives, as it contributes to improving service quality and enhancing the airline’s internal processes. Every inquiry received through official channels is logged, thoroughly reviewed by relevant departments, and receives a response within the established deadlines.
The airline ensures high-quality and timely handling of all inquiries, strictly adhering to internal regulations and the legislation of the Republic of Kazakhstan.
FlyArystan Contact Center
The contact center is the most efficient communication channel with the airline. Contact center agents provide round-the-clock consultations to passengers via live chat and WhatsApp messenger, helping them obtain information about flights, fares, baggage rules, schedule changes, ticket purchase questions, additional services, etc.
How to contact the contact center?
- Via WhatsApp messenger: 8 702 702 02 27
- Via live chat in the FlyArystan mobile app or on www.flyarystan.com
- By filling out the feedback form on the website
- By calling 8 727 331-10-10 from 08:00 to 20:00
Airline’s Social Media Channels
FlyArystan is also active on social media, which are among the key channels for communication with passengers.
The airline’s official pages are maintained on:
Users can always leave comments or send messages via direct messaging. All messages and comments received through official accounts are logged and processed by specialists from 08:00 to 20:00.
Customer Relations Department
If an inquiry requires more detailed verification, the passenger may submit a written request through the feedback form on the airline’s website or mobile app. All inquiries are registered in a unified information system where they are assigned a unique number, ensuring transparency and tracking.
Important: When submitting a request, the passenger must provide the correct booking number (PNR) or the air ticket. If additional information or documents are required for verification, the airline will request them from the passenger. The review continues only after all necessary data is provided.
Each inquiry is classified by type:
- request for information;
- suggestions;
- gratitude and others.
The inquiry is then directed to the appropriate department for review and detailed processing. If necessary, customer relations specialists interact with other departments to obtain complete information and prepare an accurate response. All responses undergo an internal review by the quality control department to confirm the accuracy and completeness of the data before being sent to passengers.
The review period for written inquiries does not exceed 30 calendar days, as established by the current legislation of the Republic of Kazakhstan.
Press Office and Media Relations
For media representatives, a separate communication channel is available—the FlyArystan press office, which can be reached via the email address pr@flyarystan.com.
In accordance with the Law “On Mass Media,” the airline provides a response to a written or electronic media request within five working days from the date of receipt. However, in cases where the requested information requires coordination with other information holders (several authorities), the review period may be extended by no more than fifteen calendar days. At the same time, FlyArystan strives to provide responses promptly, maintaining a balance between speed and the quality of information.
FlyArystan systematically analyzes incoming passenger inquiries, identifies recurring themes, and implements service process improvements based on them. For example, based on this analysis, in 2025 the airline is implementing a number of initiatives aimed at increasing customer satisfaction:
- optimization of processes with airports to reduce flight delay times;
- updating passenger notification rules in case of schedule changes;
- modernization of the baggage control and handling system.
FlyArystan is open to dialogue and values feedback from passengers and media representatives, as it contributes to improving service quality and enhancing the airline’s internal processes. Every inquiry received through official channels is logged, thoroughly reviewed by relevant departments, and receives a response within the established deadlines.
The airline ensures high-quality and timely handling of all inquiries, strictly adhering to internal regulations and the legislation of the Republic of Kazakhstan.